iSky Telecomm Enterprise (“iSky,” “we,” “our,” or “us”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard information when you visit our website, apply for service, or participate in our Lifeline enrollment programs across California.

1. Information We Collect

• Personal Information: name, address, phone, email, date of birth, government/tribal identification, eligibility documentation for Lifeline or similar programs.
• Account & Enrollment Information: application details, consent/verification records, carrier activation data, SIM/IMEI and plan information.
• Technical Information: IP address, device and browser data, pages viewed, and similar analytics collected via cookies and pixels.
• Communications: messages, emails, call recordings (where disclosed), and support tickets.

2. How We Use Information

• Verify eligibility and process enrollments for Lifeline or related telecom programs.
• Activate service, manage SIM/device inventory, and provide customer support.
• Meet legal, program, and audit requirements and maintain compliance.
• Improve website performance, recruiting, fraud prevention, and service quality.
• Send transactional notices and program updates (you may opt out of non-mandatory messages).

3. Sharing of Information

We do not sell or rent personal information. We may share data only with:

• Authorized Partners: approved Lifeline carriers, eligibility verification systems, logistics and activation providers who help deliver our services.
• Government & Regulators: for eligibility verification, reporting, audits, and legal compliance.
• Service Providers: secure hosting, analytics, communications, and security vendors under confidentiality obligations.
• Legal/Business Transfers: to protect rights, comply with law, or during corporate transactions as permitted.

4. Data Security

We use administrative, technical, and physical safeguards (including encryption, access controls, and secure storage) to help protect personal information. No method is 100% secure, but we continuously harden our controls.

5. Your Privacy Rights (California)

Subject to exceptions, California residents may:

• Request access to the personal information we maintain about you.
• Request correction or deletion of your personal information.
• Opt out of certain data sharing. (We do not sell personal information.)

Submit requests to privacy@iskytelecomm.com or call 650-490-8310. We will verify your request and respond per the CCPA/CPRA.

6. Cookies & Analytics

We use cookies and similar technologies to operate the site and measure performance. You can manage cookies in your browser settings; some features may not function without them.

7. Data Retention

We retain information only as long as necessary to provide services, meet regulatory/audit requirements, resolve disputes, and enforce agreements.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

9. Changes to This Policy

We may update this Policy periodically. The “Last Updated” date will reflect the latest version. Material changes will be communicated as appropriate.

10. Contact Us

Independent distributor for approved Lifeline carriers.